Privacy Policy

1. Introduction

Fluxt Tech (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our BSS/OSS platform and services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company details)
• Billing information (payment details, billing address)
• Customer data uploaded to the platform
• Support and communication records
• Usage data and event files

2.2 Automatically Collected Information

• Log data (IP address, browser type, access times)
• Device information
• Usage analytics and platform metrics
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain our services
• To process transactions and billing
• To send administrative information and updates
• To provide customer support
• To improve our platform and services
• To ensure security and prevent fraud
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize disclosure

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Multi-tenant architecture with complete data isolation
• Row-level security in our database
• Regular security audits and penetration testing
• Access controls and authentication (JWT, RBAC)
• Continuous monitoring and incident response

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data, subject to legal and contractual retention requirements.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request a copy of your data
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the platform.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at: